Analytics
Reports
Support metrics and team performance insights
Customer Satisfaction Trend
CSAT score over 6 months
94%current
By Channel
Ticket distribution
Email42%
Chat28%
Phone18%
Social12%
Average Resolution Time
Hours to resolve — trending down
Agent Performance
March 2026
| Agent | Resolved | Avg Time | CSAT | First Response | SLA Compliance |
|---|---|---|---|---|---|
1TBTom Baker | 42 | 3h 15m | 98% | 48m | 97% |
2DKDavid Kim | 38 | 2h 48m | 96% | 35m | 99% |
3ERElena Rodriguez | 35 | 4h 02m | 94% | 52m | 92% |
4APAisha Patel | 28 | 3h 50m | 97% | 41m | 95% |
5PSPriya Sharma | 24 | 3h 30m | 95% | 45m | 94% |
6JWJames Whitfield | 20 | 4h 20m | 92% | 58m | 88% |